Email sending delay

Incident Report for Loops

Resolved

This incident has been resolved.
Posted Feb 28, 2025 - 16:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 28, 2025 - 15:00 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 28, 2025 - 14:46 UTC

Investigating

Campaigns, loops, and their preview emails are successfully being added to our worker queues, but there is a delay in processing the jobs.

Contact updates and transactional email endpoints unlikely to be impacted.

We are currently investigating this issue.
Posted Feb 28, 2025 - 10:09 UTC
This incident affected: Email Sending (Loops, Campaigns) and API.